The Booking Conditions will be specified separately, according to each selected service: Accommodation, Activities, Packages and other services offered by the website www.hotenordic.com
Grup Nòrdic S.A.U. (Hotel Nòrdic NRT A-704433-S and Apartments Nòrdic NRT F-008547-N), with registered address at Camí Molí de Tomás S/Nº - AD100 EL TARTER, CANILLO – PRINCIPALITY OF ANDORRA; will not be responsible for services outsourced through the website www.hotelnordic.com but that are provided by external providers other than above mentioned establishments. Also, they will not be responsible by/for accidents, loss of personal belongings or possible inconveniences that may occur in the performance of one/s activity/s sub -contracted through this web portal and that does not belong to the companies previously named.
In case of cancellation, no-show or non-compliance with the service contracted via this website, a service is not being provided by Hotel and Apartaments Nòrdic; Hotel Nordic could act as an intermediary between the parties for the best solution, but will not assume third party responsibilities or will give rise to compensation for outsourced services.
1. Online bookings
a. The purpose of the online reservation service is to hire/rent one or more rooms at Hotel/Apartments Nòrdic. The use of these services shall imply the full acceptance and validity of each and every one of the terms and/or general conditions explained in this text, which will be considered automatically incorporated in the contract subscribed, without their written transcription in it..
b. Procedure for contracting services through the www.hotelnordic.com website: After confirming the desired reservation (using the online reservation service), the user will receive an email confirming the reservation. Said email will be sent automatically to the email address that the user has indicated when registering in our system. The email will include the confirmation document, which details the reservation number (locator), a breakdown of the contracted services, the cancellation policy applied in each case, the total amount of the reservation, and if an online payment has been made (deposit/reservation bond), these amounts will be indicated. The documentation sent by mail (confirmation, voucher and proforma), will serve as proof/s of your reservation.
c. Reservation confirmation: The reservation will be considered as confirmed once the user has correctly made the indicated payment of the guarantee deposit required in each case (online payments through the payment platform incorporated in the www.hotelnordic.com site, payments by credit card only). In case of an incident, the Nòrdic Booking Department will review the actual status of the pre-reservation file (status: in creation, in payment management, not confirmed, etc.) and will verify the actual status of the required payment, depending on each case, will inform to the customer about the possible expiration of the file in case the payment had not been made correctly, or if it is force majeure situation.
d. Resolution of the contract or cancellation of the reservation/s: Payment by credit card will cover the percentage of the total required in each case, without refund, possibility of date changes or modifications without additional charge other than the aforementioned conditions or exceptions. In the event that the customer does not show at the accommodation without prior notice or cancels their reservation within the cancellation period without fees (contemplated and indicated in the reservation’s confirmation), all payments made as deposits/guarantee will not be subject of reimbursement.
e. Rates stipulated per room and night, according to the chosen board basis and the nº of passengers’ occupancy indicated at the time of selecting the services quoted and subsequently reflected in the reservation confirmation. The prices are those indicated, including VAT/IGI in that/those amount/s. The rates expressed on the www.hotelnordic.com website are dynamic and variable; the online quote being the best available rate for the selected service/s at the time of searching through the search engine incorporated in this portal. Grup Nòrdic S.A.U. keeps its right to apply rates variations or to close sales when consider necessary. Price variations (up or down) will be applied from new reservations that are confirmed after the prices change or to new rooms that can be added to already confirmed reservations.
f. The prices indicated on our website include possible offers. It is not possible to combine offers with each other. For long-term offers (5x4, 6x5, 7x6, 8x7, 9x8, 10x8, etc.), it is required that the same contracted services be maintained for all nights of stay (type of room, number of occupants, meal plan, etc). The offers expressed on this website are exclusively accessible to direct customers, unless otherwise clarified.
g. Accepted forms of payment: cash (€), credit card (Visa/Mastercard).
2. Protection of users’ personal data by Hotel Nòrdic
The User of the online reservation service is voluntarily providing personal data (from now on “Personal Data”), whose purpose is to be able to complement the reservation of services and carry out the necessary management and monitoring of the contracted services. In order confirm online payments, the credit card data must be entered on the secure online payment platform. Grup Nòrdic S.A.U. does not save or archive complete credit card data, it only records the details of the operations carried out; and undertakes not to use said data for any other purpose. The users of the online reservation system guarantee and respond, in any case, to the veracity, accuracy, validity and authenticity of the Personal Data provided, and undertake to keep them rightfully updated.
a. In accordance with Andorran Law 15/2003, of December 18th, qualified on data protection (LQPD), the data provided by the User will be incorporated into automated files, which will be processed exclusively for the purpose described, as specified in the legend attached to each form. In this regard, Grup Nòrdic S.A.U., in compliance with the existing Andorran regulations on the matter, will incorporate your data into the files registered in the Public Registry of Personal Data File Inscriptions under the name "CLIENTS". Personal data will be treated with the appropriate degree of protection, according to Andorran legislation, taking the necessary security measures to prevent its alteration, loss, treatment or unauthorized access by third parties who may use it to purposes other than those for which they have been requested from the User. As the sole party responsible for the file, Grup Nòrdic S.A.U. undertakes to comply with its obligation of secrecy of personal data and its duty to keep them, and will adopt the necessary measures to prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology at all times.
b. The User can exercise their rights of access, rectification, opposition and deletion in compliance with the provisions of the LQPD, as well as its regulations, or for any consultation or personal comment in this regard, without this service in any case suppose any consideration.
c. Likewise, Grup Nòrdic S.A.U. will not send advertising communications by email that have not been authorized by users. When Grup Nòrdic S.A.U. you have the express consent of the recipient to receive commercial communication by email, the word "advertising" will appear at the beginning of the message.
3. User’s correct use of the contents of the website www.hotelnordic.com
Hotel Nòrdic declares that the industrial property rights (brands, trade names, etc.) that appear on this website are its property and/or are legitimately exploited by virtue of agreements or licenses of use, being duly protected by the regulations existing on industrial property. The User is obliged to use the website www.hotelnordic.com in a diligent, correct and lawful manner and, in particular, undertakes to refrain from:
a. Delete, evade or manipulate the "copyright", trademarks and other data identifying the rights of Grup Nòrdic S.A.U. or its owners incorporated into the content and/or products marketed from this website, as well as the technical protection devices, fingerprints or any information mechanisms that may contain them.
b. Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless expressly authorized by the owner of the corresponding rights and it is therefore, legally permitted.
c. In general, use the contents in a manner, for purposes or with effects contrary to the law, morality and generally good customs or public order. Not granting any license or authorization of use of any kind on its industrial and intellectual property rights or on any other property or right related to the Web.
4. Applicable law and competent jurisdiction
These General Conditions and/or Contracting Conditions between Grup Nòrdic S.A.U. and its users are governed and determined by Andorran Law. For the resolution of any controversy that may arise, regarding its validity, execution, compliance or resolution, total or partial, they submit, expressly waiving their own jurisdiction or any other that, where appropriate, may correspond to the jurisdiction of the courts and judges of the Principality of Andorra. This contract constitutes the full and complete expression of the agreement between Grup Nòrdic S.A.U. and the user, and replaces all previous pacts, commitments, statements or agreements, both written and oral, that have previously existed between both.